I never did mind about the little things

June 30, 2011 — 4 Comments

Photo Credit: R82 Photography

Do you remember that quote from “Point Of No Return” with Bridget Fonda?

She’s lived her whole life as a street kid and a criminal. After being caught by the authorities she is faced with either the death penalty or joining a secret government agency. Okay, so with the two options she wasn’t given much of a choice.

She spends the first couple of weeks in her training doing nothing but raising hell and tearing up the place. Finally, she’s given an ultimatum and told to either straighten up or get a ‘bullet to the brain’. She decides to actually try to become human (sort of, she is going to be an assasin and all) and meets her mentor. An older lady who seems pretty normal but has a dark side very similar to Maggie’s.

During a rough moment she teaches Maggie (Bridget Fonda) a nice little phrase to use when she’s faced with a situation that seems completely out of her control and her natural response is violence.

The phrase is simple: “I never did mind about the little things”

Later on in the film Maggie has just been forced to help kill her partner and you can tell she is quite afraid for her own life. She has to look deep into the eyes of “The Cleaner” and be completely calm and show no sign of panic or she will suffer the same fate. Looking him in the eyes she says, “I never did mind about the little things”.

Early in 2010 I was faced with a similar situation (okay, there were no guns involved). Sitting in the office of one of my largest customers I was threatened with the unemployment line if I didn’t cave to their demands. I looked both men in the eyes and uttered the phrase, “I never did mind about the little things”. It was obvious that neither of them had a clue what I was talking about. They kind of looked at me and looked at each other and the conversation continued.

How do you deal with confrontation? Do you get angry and lash out or are you able to look at yourself or your business from the proverbial ten-thousand foot view? Can you see the plan you have in place and follow that regardless of the attempts by others to manipulate you to their own ends.

As a business owner you will be faced with this challenge. You will have a large customer that tries to run your company for you in an attempt to get what they need for their company. Not everyone is interested in mutual benefit, regardless of what they tell you.

Will you be strong enough to look the challenger in the eye and utter the phrase, “I never did mind about the little things” and maintain your calm? You better be, if you ever want to be truly self employed. Being under the control of a larger company is no fun and no way to live.

 

James Dibben

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4 responses to I never did mind about the little things

  1. Loved the movie. Love the message. I don’t know too many people who like dealing with confrontation but those that deal with it well are able to stare confrontation in the face and not show fear. I think we all need to show a certain level of flexibility in business but we still need to make sure that our morals and values are being met as well.

    • Using fear and intimidation is no way to run a company and sadly, it’s used frequently in business.

  2. I have to admit keeping my calm is hard. I tend to enjoy confrontation and I will escalate the intensity without thinking about it.

    Josh Bulloc
    How can I help?

    • It’s what I call “The customer is always right and the customer is never right”.

      The art of acting like the customer is right and at the same time standing your ground and letting them know they are not right. It’s actually do-able with practice.

      This company hated my pricing and was always trying to get me low enough to beat out every other bum in the city. That price point guaranteed a loss on my work and I refused to do that.

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